AI is driving massive disruption in the customer engagement space. A recent Freshworks study that surveyed over 3000 consumers globally, showed 69% of consumers have a clear preference for brands that offer proactive notifications and service. Nearly a third would also be willing to pay a premium for great service experiences. Conversely, 56% of those surveyed would stop doing business after a single incident of poor service.  Moreover, the risk is amplified with 60% of those saying they would share their displeasure with others as they make their way out the door.

Join this webinar to understand how businesses are handling the demands of increasing customer expectations.


Sandeep John

Field Marketing, INSEA


Key Highlights:​


Discover how to handle customer expectations


Find out what customers expect in support


Learn how to keep your customers satisfied


15:00-15:10 Introduction & Welcome
15:10-15:40 Be UnStoppable by A Practical Guide to AI Powered Customer Support
by Sandeep John, Field Marketing, INSEA, FreshWorks
15:40-15:55 QnA
15:55-16:00 Vote of Thanks